Refund Policy
Last updated: October 2025
We want you to love your purchase from The Cat and The Honey Bee.
If something isn’t right, here’s how we handle returns, exchanges, and refunds.
1. Your Right to Cancel (UK Consumers)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason.
To cancel:
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Email us at thecatandthehoneybee@gmail.com within 14 days of delivery, quoting your order number.
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You must return the item(s) within 14 days of notifying us.
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Refunds will be issued to your original payment method within 14 days of receiving the returned goods.
2. Conditions for Returns
To be eligible for a return:
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Items must be unused, unworn, and in their original packaging.
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You must include proof of purchase.
We cannot accept returns for:
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Personalised, custom-made, or made-to-order products.
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Perishable or hygiene-sensitive goods (e.g., food, cosmetics, earrings).
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Digital downloads or gift cards.
3. Return Shipping
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You are responsible for return postage costs unless the item is faulty or incorrect.
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We recommend using a tracked service, as we cannot be held responsible for lost returns.
4. Faulty or Damaged Items
If your item arrives damaged or faulty:
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Contact us within 7 days of delivery at thecatandthehoneybee@gmail.com with photos and order details.
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We’ll offer a replacement or full refund (including postage) as required by law.
5. Exchanges
If you’d like to exchange an item, please contact us first to check availability.
Exchanges are processed once we receive your returned item.
6. Refund Processing
Once your return is received and approved, your refund will be processed to your original payment method.
Refund times may vary depending on your payment provider (typically 5–10 business days).
7. Contact Us
If you have any questions about returns, cancellations, or refunds, please contact:
The Cat and The Honey Bee Ltd
Email: thecatandthehoneybee@gmail.com
Address: The Cat & the HoneyBee, London, N19 3TF