Shipping Policy

1. Introduction

 

 

This Shipping Policy outlines how The Cat and The Honey Bee Ltd handles the delivery of products purchased from www.thecatandthehoneybee.co.uk.

 

By placing an order on our website, you agree to the terms outlined below.

 

 

 

2. Shipping Areas

 

 

We currently ship to:

 

• United Kingdom (mainland and Northern Ireland)

• International destinations (where specified at checkout)

 

 

Please note that some remote or restricted locations may not be eligible for delivery.

 

 

 

3. Shipping Costs

 

 

Shipping costs are calculated at checkout based on:

 

• Delivery destination

• Order weight and size

• Chosen shipping method

 

 

Any applicable VAT or customs duties for international shipments are the responsibility of the customer.

 

 

 

4. Processing Time

 

 

Orders are usually processed within 1–3 business days after payment is confirmed.

 

• Custom or personalised items may require additional processing time (specified on the product page).

• Orders placed on weekends or public holidays are processed on the next business day.

 

 

 

 

5. Delivery Times

 

 

Estimated delivery times (after dispatch) are:

Destination

Estimated Delivery

UK Standard

3–5 business days

UK Express

1–2 business days

International

7–21 business days (depending on destination)

Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or unforeseen circumstances.

 

 

 

6. Order Tracking

 

 

Once your order is dispatched, you will receive an email with tracking information (where available).

You can track your order using the carrier’s tracking system.

 

 

 

7. Risk and Ownership

 

 

• Risk of loss or damage passes to the customer once the order is delivered to the address provided.

• We recommend checking the parcel upon receipt.

 

 

 

 

8. Failed or Missed Deliveries

 

 

• If a delivery attempt fails, your carrier may leave a notice or attempt redelivery.

• Unclaimed parcels may be returned to us.

• Additional shipping charges may apply for resending returned items.

 

 

 

 

9. Damaged or Lost Items

 

 

• If your order arrives damaged or is lost in transit, please contact us within 7 days at thecatandthehoneybee@gmail.com.

• We will work with the carrier to resolve the issue and, where appropriate, offer a replacement or refund.

 

 

 

 

10. Contact Us

 

 

For questions about shipping, delivery times, or tracking:

 

The Cat and The Honey Bee Ltd

Email: thecatandthehoneybee@gmail.com

Phone: 07368806270

Address: The Cat & the HoneyBee, London, N19 3TF